Our Commitment

We want you to have a great experience with QS Scents. If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

Eligible Returns

A return or exchange may be considered if:

• You received the wrong product
• The product arrived damaged
• The product has a manufacturing defect

Conditions

Products must be returned in their original condition and packaging. Used, opened, or damaged products may not be eligible for return or exchange, except where the product itself was received damaged or defective.

Reporting an Issue

Please contact our customer support within 48 hours of delivery and provide your order details along with clear photographs/videos of the issue where required.

Non-Returnable Items

Due to hygiene and product-safety considerations, opened or used fragrances may not be eligible for return unless they are defective or incorrect.

Refunds

Approved refunds will be processed according to the applicable payment method and our internal processing timelines.